Refund policy

Returns

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please visit account.stickybottle.com.au and a postage paid label will be emailed to you. Attach the label to the packaged item and drop at any post office or into any AusPost box. Only full priced items are eligible for free returns.

Once we receive and process your return we will refund or replace your order as requested.

Alternatively returns can be mailed to:

Sticky Bottle,
Unit 37, 42-46 Wattle Rd,
Brookvale,
NSW 2100

Please include your name and order number.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account again.
Then contact your credit card company, it may up to 5 business days before your refund is officially credited. If you’ve done all of this and you still have not received your refund, please send us an email. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange an item for something different, please send us an email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.